St John & St Elizabeth Hospital

St John & St Elizabeth Hospital 2016-08-25 Person 5 5 0

Each member of the reception team I've spoken too has been friendly, kind and polite. I felt welcome and well cared for.

St John & St Elizabeth Hospital 2016-08-15 Person 1 5 0

I attended this hospital for a problem with my knee. The consultant was very manipulative during the physical examination. Since the examination I have had very upsetting and restricting issues with my knee. I cannot go about certain daily activities like i used to. After the exam the patella was moving out of place very easily and it was very distressing. I was also getting pain in a part of my knee I had never had it before, at the back of my knee. I was told I would need to pay for an MRI, even though it was requested to check for damage from the physical exam due to pain I experianced after the exam. The doctor tried to say I already had an issue with the back of my knee even though I never had pain there befire the exam. Thee hospital still tried to make me pay for the scan after the Matron looked into my case. The matron did not even call me to ask what happened, she spoke to the consultant and came to the conclusion that she sees no reason for why I should not have to pay for the scan. I find it disgusting that a patient would have to pay to check for damage caused by the doctor authorising the scan. This experiance has traumatised me from the thought of ever having a similar physical examination again.

St John & St Elizabeth Hospital 2016-08-06 Person 1 5 0

My opinion is that this hospital could improve by taking patient complaints more seriously.

St John & St Elizabeth Hospital 2016-07-29 Person 1 5 0

The only good bit was my consultant and anaesthetist whip seen me many times before. The hospital was deplorable. Disrespectful staff who do not even know you're name. They just call you endearments which are wholly inappropriate when addressing a patient. The least they can do is see who you are before entering. Nsweetie is not the way to address a patient. Despite complaining many times, it continued throughout my stay. The food was awful! Dry, stale, too salty. And they us when they bring you the right stuff! Pre inpatient, outpatient reception staff are moody, unhelpful. Pre assessment nurse didn't pay attention. No common sense. Asked me same questions numerous times, clearly not paying attention. When admitted, the information it took ages to give wasn't passed over. I had to travel 50 mikes to the. Hospital for a waste of time. Think carefully before coming here

St John & St Elizabeth Hospital 2016-07-28 Person 2 5 0

Disastrous organisation. Pre assessment a waste of time. Despite filling in forms, had to complete same at assessment and again on admission. No one passes information on. Can't even get basics right. Was asked how I wanted to be called. T hat was ignored. Frequently called, sweetie, luv, darling, or other forms of endearment. I was told, these are londonidms! Rubbish! You do not address someone you don't know with endearing terms. These are for people who know you well. How dare the staff feel I want to be endearing to them on first meeting. Totally disrespectful. Had to send food back more than once. Can't even get a sandwich right. Bread stale, filling dry and Chorley. Main meals had do much salt it was like eating brine. I thought a hospital at least would know the dangers of too much salt. Clearly not! When asking fir psi killers I was told I could have, I was told, you've been given too many already today. The reason given was because someone couldn't understand the doctors notes. Good job it wasn't a drug that could have caused major problems if overdosed. All in all this hospital needs a good shake up from top to bottom. I don't think they have even learned to walk yet but they are trying to run. The only saving grace was my surgeon and anaesthetist who were fantastic

St John & St Elizabeth Hospital 2016-07-15 Person 5 5 0

Helpful staff and pleasant venue. Good facilities and beautiful chapel if you need a quiet place to sit and reflect for a while, before of after your appointment

St John & St Elizabeth Hospital 2016-07-08 Person 2 5 0

I arrived at the hospital for an operation and was sent to the wrong ward on the wrong floor. No apology was made by the grumpy nurse who informed me of this. I was walked down to the operating theatre with a nurse who got lost and didn't know how to access the theatre I was operated in. The theatre staff sent us in the right direction luckily. Post operatively the pad that was below me in the operating theatre was transferred with me back to the hospital bed. I had to ask the nurses to change it. The room given to me was fairly large. The lights could only be turned on/off from the area by the door which is completely impractical for an ill patient to access. The food is probably the worst I have ever tasted. It made nhs hospital food seem amazing.My blood pressure was very low after the operation. The nurse advised me to drink more fluid. He kept offering to bring orange juice but never did. I did manage to get water though from other staff. My blood pressure remained low so intravenous fluids had to be started. I didn't get any sleep the whole night as the pump kept alarming. The pump had not been charged so had to be plugged in to the wall so couldn't move from the one position in the bed. Once they unplugged everything I was able to use the bathroom. It was again impractical. I wanted to have a shower but the shower head was attached to the wall in a way that would cause the water to come down the wall. The flow was also a trickle. The toilet paper was attached to the opposite wall to the toilet so you need very long arms to use it. I personally would not have a procedure at this hospital again.

St John & St Elizabeth Hospital 2016-07-06 Person 5 5 0

Multiple appointments on Monday . Saw Dr Eric Lever re diabetes , Dr Justin Lee for shoulder injection ( steroid) and MRI. Brilliant kind and professional as well as clinically effective ev based treatment that is fully discussed at all levels. Dr Lever an endocrinologist never fails to motivate me to do the best I can re my diabetic control and then steps in where need be . Not an easy condition and multiple issues with vision, feet, symptoms, neuropathy, treatment approaches and monitoring plus self management . The best thing is his gentle but firm manner when I need some intervention and I feel supported too. The hospital itself I've been using for 15 years . Operated on twice successfully by gynaecologist Mr Mike Bowen and nursing staff so good I came back. Lovely Matron takes hands on interest. I've used all the private hospitals in North London and this one is the best I've experienced . It's a good place and coffee good too,

St John & St Elizabeth Hospital 2016-06-27 Person 5 5 0

AMAZING!!

St John & St Elizabeth Hospital 2016-05-26 Person 5 5 0

The hospital has a good location and is small and friendly. The staff were very helpful and I would have no qualms about a return visit.